Wireless isolation could be causing your printer to appear offline. Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.Įnable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions. The blue bar stops flashing when the connection completes. Within two minutes, press and hold the WPS button on the router until the connection process begins. HP Deskjet 60, ENVY 60, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. The printer Wireless light stops flashing Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password. Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the If it is off or blinks, the printer is disconnected from the network. If your printer has a light next to a Wireless icon or button, make sure the light is on. Sometimes the printer status might display Offline when it is actuallyĬheck the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same networkĪs your computer or mobile device. Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Try opening a website to see if the internet connection is working properly. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the

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